Case Studies: Complete Childcare
Background
They usually handled their recruitment internally, filling roles directly – many of their positions are entry-level and suited to school leavers. However, the retirement of one of their team created an urgent need for specialist recruitment expertise. They needed someone with the right qualifications and experience, but also the soft skills necessary to thrive in the childcare environment—especially empathy, strong communication, and a genuine alignment with the company’s values.
Additionally, time was of the essence! The business needed the new hire to start as soon as possible to ensure continuity in their HR operations, but they couldn’t afford to rush the process and risk hiring the wrong person. A common problem faced by so many businesses, but we were so pleased to know they were willing to wait for the right candidate rather than make a costly hiring mistake.
What we did
Role: HR Business Partner
After an in-depth briefing with Complete Childcare’s Managing Director, we gained a good understanding of the role requirements and the company culture. Our recruitment strategy was designed to not only fill the position quickly, but to ensure the candidate was a perfect match for the company’s mission and values.
How we helped:
- Targeted job advertising: We created a job advert that highlighted the company’s values and emphasised diversity and inclusion, ensuring we attracted a wide pool of qualified candidates.
- Headhunting & sourcing: Using a combination of specialist job boards, industry networks, and social media, we actively sought out candidates with the necessary qualifications and soft skills.
- Screening & shortlisting: Each candidate underwent thorough screening, including regulatory checks, to confirm they met the necessary qualifications and were a cultural fit for the organisation.
- Interview process: We arranged a two-stage interview process: initial video interviews followed by in-person meetings with the company’s leadership team.
Throughout the process, we maintained close contact with the Managing Director’s PA, ensuring swift responses to scheduling, feedback, and interview arrangements, which kept the things moving smoothly and efficiently. Collaboration makes such a huge difference to how quickly roles get filled.
The Grace Approach
Within just four weeks, we successfully placed Oscar as the new HR Business Partner. Despite the urgency, our careful approach ensured the right hire was made, allowing Complete Childcare to maintain stability and benefit from a new employee that would strengthen the team even further.
The client was impressed not only with the speed of the hire, but with the quality of candidates we provided. Additionally, the candidate experience was equally positive—Oscar was so pleased with the process that he recommended Grace to his previous employer, resulting in a new client for us! What a positive experience all round!
Our ability to quickly grasp Complete Childcare’s specific needs, combined with our targeted recruitment strategy, allowed us to work quickly and effectively. We’re so glad that both Oscar and the client had a positive experience with us and we can’t wait to check in with Oscar to see what progress he’s making. Thank you to Complete Childcare for being a fantastic client and to Oscar for trusting us to represent you!
Get in touch
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