3 x Patient Development Specialist

Reference Number: J11364
Salary: £19,425
Location: Loudwater
Contract Type: Permanent

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3X PATIENT DEVELOPMENT SPECIALIST 

We’re recruiting on behalf of a medical supplies distributor in High Wycombe for 3x Patient Specialists to join their busy customer service team.

POSITION SUMMARY:

  • You will be responsible for delivering excellent customer service for to all of the company’s patients
  • Ensure that you are proactive in your approach to your work and patients
  • You will manage your own database of patients and will be required to call each of your patients on a regular basis
  • You will be targeted on your inbound and outbound call activity and these calls are to ensure patients have enough supplies and are happy with the service offering.
  • Providing patients with product information so they can make an informed choice.
  • Whilst speaking to patients you will use your skills to introduce new products and identify business opportunities to convert in to sales
  • You will be responsible for regularly cleansing your database
  • Ideally you will have a proven track record in a proactive customer service environment together with excellent communication skills and a high level of flexibility
  • You will be a good listener, a strong team player, be able to work to deadlines and have the ability to demonstrate empathy over the phone
  • Actively promote our products and service at all times whilst maintaining service levels
  • Work closely with your nurse/primary care advisors to ensure everyone is kept up to date
  • Cleanse database regularly

ESSENTIAL PERSONAL QUALITIES:

  • Proven telephone based customer service background
  • Experience of up-selling and cross selling/conversion of product use
  • Proven excellent database management skills
  • Empathy towards patients with complex medical conditions
  • Proven experience of managing high call volumes
  • Possess influential and persuasive skill set
  • Excellent telephone manner
  • Excellent communication, oral and written skills

HOURS OF WORK:

37.5 hours per week – Monday to Friday 9:00am-5:00pm (9:30am or 10:00am start may occasionally be required)

BENEFITS:

  • Contributory pension scheme
  • Private health care
  • Life assurance
  • Subsidised canteen and free parking onsite
  • 25 days per annum rising to 27 after 5 years’ service

We regret that due to the high volume of applications we are unable to reply to everyone. If your application is successful we will contact you within 5 working days. If unfortunately you do not hear from us please feel free to apply for future roles.

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To find out more about this vacancy please call 01628 627 222