Client Success Executive

Reference Number: J11154
Salary: £35,000 - £40,000
Location: Marlow
Contract Type: Permanent

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CLIENT SUCCESS EXECUTIVE

This role is client-fronting, and plays a pivotal role in the business’ success; we therefore seek a candidate with strong organisational, planning, prioritisation and administrative skills and great attention to detail. You will take great pride in your work and will go that extra step to ensure client and candidate satisfaction.

MAIN TASKS:

  • Supporting our Senior Consultants with their diary management, ensuring they are prepared for all meetings and that their day allows time for all their activities including outbound telephone calls and travel time
  • Liaising with clients and candidates in relation to all operations encompassing meetings and schedules on a global basis
  • Supporting our Senior Consultants with administrative and management needs throughout the whole search process
  • Assisting in their contact strategy to ensure all clients and candidates are kept fully informed at all times throughout the assignment cycle
  • Accountable for all foreign travel arrangements for candidates, managing flights, hotel reservations, appointment schedules for travel and travel budget with clients
  • Creating executive level reports for C-level clients by sourcing, collating and presenting information to an outstanding standard
  • To be a central point of contact in the office for the team, communicating clearly to ensure that information is shared among the team and that the Consultants are fully up to date with all assignment progress whether the consultant is in or out of the office
  • Ensuring all documentation is prepared in line with project deadlines
  • Ensuring all communication sent from the team is clear and concise, that all meetings are confirmed and written material is prepared in a professional and timely manner
  • Responsible for running multiple projects at one time ensuring the process is smooth and efficient
  • The role requires resilience and someone who is naturally bubbly, positive, outgoing, warm and of a compassionate disposition, who genuinely cares about solving problems and thinking ahead for others
  • To have a great sense of humour and a personal wish to contribute to a progressive company who operate on strong values and team spirit
  • The role includes working closely with the CEO within a team that focuses on providing the best possible service, and, who thrive on taking accountability for their own personal development within a supportive environment
  • As we work on a global basis, you will enjoy working to deadlines in a fast paced environment, where an open mind and adaptability to change is a must. You will proactively enjoy contributing to new ideas and continuous improvement, with a flexible approach, particularly when working across time zones

REQUIRED SKILLS:

  • To be a naturally exceptional communicator, particularly on the telephone, and comfortable communicating with people at all levels up to global CEO
  • Highly customer orientated
  • Strong organisational skills with attention to detail
  • A resilient character able to work at a fast pace consistently
  • Strong IT skills including MS Word, MS Excel and  MS PowerPoint
  • Previous work with varying technology systems and databases is desirable
  • Outstanding interpersonal and communication skills
  • Good at relationship and rapport building
  • Above average written communication skills and articulate
  • Lateral thinker
  • Ability to perform under pressure and work to deadlines in a constantly changing environment demonstrable ability to think outside the box
  • Developed intuitive skills
  • Drive for excellence
  • Flexible approach to hours when working to deadlines and across time zones
  • Appreciation or experience of working with multiple cultures

We regret that due to the high volume of applications we are unable to reply to everyone. If your application is successful we will contact you within 5 working days. If unfortunately you do not hear from us please feel free to apply for future roles.

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To find out more about this vacancy please call 01628 627 222