Collections Executive

Reference Number: J11401
Salary: Up to £30,000
Location: Slough
Contract Type: Permanent

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COLLECTIONS EXECUTIVE 

To assist the Collections Manager in debt monitoring and reporting and provide the business with information on, and recommendations for, improving the debt collection rates in order to maximise profits.

MAIN RESPONSIBILITIES:

  • To understand financial reporting and to proactively identify any impact on Collections across the finance division
  • To keep aligned with regulatory changes and recommend best practice for reporting formats
  • To provide regular weekly updates reporting on top 50 accounts analysis and commentary daily weekly and monthly as required
  • To continuously improve reporting  and provide analysis to the various credit committees
  • To monitor all customers payment performance and highlight all relevant trends on a monthly basis
  • To assist in preparation of collection reporting documentation
  • To engage in Lean Reviews and other ad hoc  projects within the Collections department
  • To recommend and support development in SAP and Bi reporting to the Collections department to improve debt awareness, and productivity
  • Support development of monthly reporting to highlight trends to the relevant Account Management teams
  • Maintain minimum Call Service Standard of 15 calls per day
  • Actively take part  in Query Resolution to ensure optimum customer service is maintained
  • Build relationships and develop the trust of the internal and external customers.
  • Keep abreast of market, industry and organisational changes

REQUIRED KNOWLEDGE AND EXPERIENCE:

  • Use of MS Excel – Vlook-ups, Pivots and other complex reports
  • Ability to think outside the box and take initiative with the confidence and to challenge processes as required within remit
  • Customer driven with the ability to deal with individuals at all levels of the business
  • Ability to interpret concepts and deliver practical solutions
  • Calm and assured approach under pressure and have the ability to work to tight deadlines
  • Ability to work to fast pace environment
  • Be seen as positive and enthusiastic demonstrating a “can do” attitude
  • Ability to build relationships with a variety of different individuals and to be seen as approachable and willing to get involved
  • Experience of actively participating in a team environment, whilst demonstrating the capability to work independently
  • Demonstrate accuracy and work methodically within the team, whilst being productive, efficient and effective within the practice of Collections

REQUIRED QUALIFICATIONS:

  • MS Excel – Pivots / VLookups (Intermediate)
  • 3 years minimum Credit Control experience

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To find out more about this vacancy please call 01628 627 222