Contract Administrator

Reference Number: J11387
Salary: Competitive
Location: Bourne End
Contract Type: Permanent

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CONTRACT ADMINISTRATOR 

We are recruiting on behalf of a construction software company for a Contract Administrator. You will be responsible for the sales order process for all new sales orders (licence sales and professional services) and maintenance renewals and for the preparation of sales invoices.

KEY RESPONSIBILITIES:

  • To maintain the contract database and provide relevant status, information on contracts, new customers, terminations and deferred income
  • Provide correct advice to customers in response to contract queries, requests for contractual liability figures and termination letters
  • Assist with any contractual disputes and liaise with Senior Contracts Advisor to resolve issues
  • Respond to customers to agree or deny any contract reductions based on current contract terms
  • Work with colleagues to correctly process contract changes such as solution upgrades, alignment calculations, reductions and re-negotiations
  • To ensure sales orders and terms conform to agreed standards so that underlying documentation is accurate and complete
  • To enter sales orders on to the job sheet system and generate sales invoices for new licence sales, annual maintenance (new sales) and development work
  • To issue invoices for annual maintenance renewals monthly in advance to ensure cash flow.
  • To set up customer files for new customers ensuring that all sales orders and necessary customer documentation is accurately recorded on the system
  • To ensure that digital copies are made of the sales information and customer records
  • To provide support and assistance with the production of monthly reports to ensure that the executive team receive accurate and up to date information for forecasting / decision-making

CUSTOMER SERVICE:

  • To provide professional and effective services to internal and external customers
  • To communicate courteously
  • To provide copies of terms and conditions or sales orders promptly to customers when requested to maintain an efficient and professional company image
  • To speak positively and enthusiastically about the company and its products and services to ensure a professional company and brand image is provided at all times to customers/colleagues

ESSENTIAL SKILLS:

  • Proficient use of the most common Microsoft applications including intermediate knowledge of MS Excel to download and analyse data

DESIRABLE SKILLS:

  • Experience of working in contract management or accounting, or good knowledge of computerised accounting systems would be an advantage
  • Good understanding of a contract driven business, with experience from a leasing or financial services background
  • Knowledge and understanding of contract terms (Terms and Conditions)

COMPETENCIES:

  • Excellent planning and organisational skills to successfully plan and co-ordinate a high number of activities
  • Exceptional attention to detail
  • Excellent communication skills, good interpersonal skills and an excellent telephone manner
  • Comfortable working under pressure and to tight deadlines
  • High standard of personal presentation, ensuring that the company is represented professionally
  • Track record and reputation for integrity, confidentiality, accountability and results
  • Ability to take responsibility for own personal development in line with performance objectives

We regret that due to the high volume of applications we are unable to reply to everyone. If your application is successful we will contact you within 5 working days. If unfortunately you do not hear from us please feel free to apply for future roles.

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To find out more about this vacancy please call 01628 627 222