Credit Controller 6M FTC

Reference Number: J11388
Salary: Up to £33,000
Location: Slough
Contract Type: Contract

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CREDIT CONTROLLER 6M FTC 

We are recruiting on behalf of an award-winning, global financial services company based in Slough for a Credit Controller 6 month fixed term contract they are looking to fill. Your job would be to collect overdue debts for the company’s corporate customers whilst maintaining a high level of customer service. You would assist in the resolution of queries and keep strong communication links with the customer and business teams.  Provide weekly and monthly reporting for the Collections Manager and escalate any issues that will prevent collection of payments.

KEY INCOMPATIBILITIES:

ROLE SPECIFIC:

  • Proactively manage customers to ensure agreed payment terms are being met
  • To provide regular updates on debt activity reporting on all accounts with analysis and commentary on a daily / weekly and monthly basis as required to the Collections Manager with focus on debt 90+ days
  • To monitor all payment performance and highlight all relevant trends monthly with a ‘no surprise approach’
  • To assist in preparation of collection reporting documentation
  • Demonstrate the company’s behaviours by taking ownership of customer queries and actively take part in resolution by engaging with all functions to ensure optimum customer service is maintained
  • To support and take part in individual projects within the collections department and the company as requested from Collections Manager / the Financial Operations Manager
  • To recommend and support development in SAP and Bi reporting to the collections department to improve debt awareness, and productivity
  • To prepare and recommend accounts for escalation in a timely manner
  • Maintain minimum call service standard
  • Take advantage of all training programs and continue to improve knowledge to ensure appropriate support can be provided to our customers

RELATIONSHIP MANAGEMENT:

  • Build relationships and develop the trust of the internal and external customers

REPORTING & SYSTEMS (INCLUDING SERVICE LEVEL AGREEMENTS – ‘SLAS’):

  • Meet all agreed SLA’s and Key Performance Indicators (KPI’s)

REQUIRED KNOWLEDGE AND EXPERIENCE:

  • Use of MS Excel – Vlook-ups, Pivots and other complex reports
  • Ability to think outside the box and take initiative with the confidence and to challenge processes as required within remit
  • Customer driven with the ability to collaborate with individuals at all levels of the business
  • Ability to interpret concepts and deliver practical solutions
  • Calm and assured approach under pressure and have the ability to work to tight deadlines
  • Be seen as positive and enthusiastic demonstrating a “can do” attitude
  • Ability to build relationships with a variety of different individuals and to be seen as approachable and willing to get involved
  • Must be committed to demonstrating company value
  • Experience of actively participating in a team environment, whilst demonstrating the capability to work independently
  • Demonstrate accuracy and work methodically within the team, whilst being productive, efficient and effective within the practice of collections

REQUIRED QUALIFICATION:

  • MS Excel – Pivots / VLookups (Intermediate)
  • 3 years minimum credit control experience in a B2C environment
  • Strong accounting knowledge (elementary level)

We regret that due to the high volume of applications we are unable to reply to everyone. If your application is successful we will contact you within 5 working days. If unfortunately you do not hear from us please feel free to apply for future roles.

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To find out more about this vacancy please call 01628 627 222