Customer Service Administrator

Reference Number: J11239
Salary: Up to £24,000
Location: Maidenhead
Contract Type: Permanent

APPLY FOR THIS JOB

CUSTOMER SERVICE ADMINISTRATOR 

We’re recruiting on behalf of a well-known retail Head Office for a Customer Service Administrator. You will be part of a fast-paced, reactive department of 14 who all work very closely.

MAIN TASKS:

  • To deal promptly with all customer enquiries (the company operate a call waiting system showing how many calls are waiting)
  • To ensure customers are given accurate information, this can be on availability, price enquiries and technical questions about the product
  • Taking sales orders, keying the order onto the computer system
  • Using product knowledge and learning the processes of the company’s customer service. You must be confident in communicating this to a variety of customers
  • To liaise with other members of the business regarding queries you may receive
  • To have a flexible approach to the departments responsibilities
  • Ability to turn your hand to the departments various tasks
  • Proceeding work into the workshop
  • Providing the customer with updates regarding their repairs

PERSONAL QUALITIES:

  • Confident
  • Level-headed
  • Polite
  • Good sense of humour

KEY SKILLS:

  • Confident with IT, able to switch screens and enter details accurately
  • Strong attention to detail
  • Fast learner – to understand technical information regarding the functions of the products and retain product knowledge
  • Adaptable and willing to get stuck in
  • Comfortable with using a telephone headset

We regret that due to the high volume of applications we are unable to reply to everyone. If your application is successful we will contact you within 5 working days. If unfortunately you do not hear from us please feel free to apply for future roles.

Your trust is important to us. Our updated Privacy Policy explains how we collect, store and handle your personal data and complies with the new standards known as General Data Protection Regulation (GDPR).

To find out more about this vacancy please call 01628 627 222