Customer Service Administrator

Reference Number: J11372
Salary: £24,000
Location: Maidenhead
Contract Type: Permanent

APPLY FOR THIS JOB

CUSTOMER SERVICE ADMINISTRATOR

To provide excellent customer service, support and information to customers within an extremely busy department. To take control of all products being returned to the service centre, ensuring the product is processed through the correct repair route, and upon completion, dispatching the product back to the customer.

MAIN TASKS:

  • To ensure customers’ products are entered onto the system with correct and detailed information
  • Ability to work to a high standard of attention to detail, using strong IT skills to utilise our IT software entering specific details, in order to facilitate the workshop with repair instructions
  • Using excellent communication skills provide customers with updates regarding their repairs, answer queries on technical repair details, associated product sales, and general customer enquiries by email and occasionally via telephone
  • Using product knowledge (training given) and learning the processes that the company’s customer service abide by
  • To confidently liaise with other members of the business regarding other items received or to be dispatched
  • General office administration
  • Monitor service website for any failed searches and create new inventory for website searches
  • Assist with stock take and disposal within the parts department

KEY SKILLS:

  • Team player with a can-do attitude
  • Retail industry experience preferred
  • Articulate and polite
  • Excellent IT skills
  • Quick learner

Hours of work: 8:00am – 4.30pm

Please note; the role may involve elements of light-moderate lifting – collecting consignments from the warehouse (trolleys are available to assist)

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To find out more about this vacancy please call 01628 627 222