Customer Service Executive 6M FTC

Reference Number: J11451
Salary: £19,000 (Neg.)
Location: Bourne End
Contract Type: Contract

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CUSTOMER SERVICE EXECUTIVE 6M FTC 

To provide a timely, responsive service with integrity, simplicity and a passion for excellence while meeting or exceeding the customer’s expectations, while maintaining all SLAs

Able to work under pressure of workload, deadlines and service levels. Skilled at customer and other interfaces – verbally or written as required. Capable of using discretion within company guidelines.

To provide a high-level customer function for the company. This role will be responsible for responding in a professional and timely manner to all customer service related correspondence including telephone, email and letter.

KEY RESPONSIBILITIES:

  • To handle incoming telephone calls from the general public and corporate account customers efficiently and effectively; Checking availability and making customer bookings where necessary
  • Responding to customer email enquiries as and when required
  • To upsell where possible to maximise on sales and upgrades
  • To escalate any complaints where necessary to Senior CS Executive or Escalated Care team
  • Ensuring that any un-resolvable supplier issues are escalated to the Senior Escalated Care Executive
  • To support the Manager in working towards ensuring the team and company targets are achieved
  • To adhere to all company regulations and guidelines

PERSON SPECIFICATION:

  • Good communication skills with proven ability to communicate constructively with all customers
  • An attention to detail with the ability to prioritise
  • Proven experience within a customer service background
  • Experience of working with customer service databases or booking systems
  • Good level of numeracy and working knowledge of MS Excel
  • Ability to communicate clearly and effectively by phone and e-mail with customers, suppliers and colleagues

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To find out more about this vacancy please call 01628 627 222