Customer Support & Inside Sales Assistant – German Speaking

Reference Number: J10979
Salary: £18,000-£20,000 + Commission
Location: Maidenhead
Contract Type: Permanent

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CUSTOMER SUPPORT & INSIDE SALES ASSISTANT – German Speaking

PURPOSE:

  • To provide internal and external customers, specific to our German speaking market with an effective and high standard of customer service, administration and case management support.
  • Working within an office-based team environment, answering telephone and email customer queries during standard business hours.
  • Maximising inside Sales & Retention business opportunities generated by e-commerce, subscription renewals, campaigns and upselling activities on a global scale.

KEY RESPONSIBILITIES:

  • Actively contribute and respond to all incoming customer queries via telephone, email (and other channels as appropriate) working to department SLA’s (service level agreements) contributing to team targets.
  • Responsible for recording customer queries/issues via available/relevant databases, raising and monitoring bug reports/change requests generating a root cause analysis/feedback loop.
  • Housekeeping Customer Database(s) as appropriate for registration & subscription management.
  • Contributing to achieving an Inside Sales & Retention target.
  • Ensuring customers and prospects understand the key features and benefits of the client’s products.
  • Making outbound calls to follow up on leads generated by E-Commerce visitors.
  • Contacting customers opting to not renew their subscription to retain and renew their business.
  • Identifying and maximising upselling opportunities.
  • Providing daily and weekly feedback to Inside Sales & Retention Supervisor on sales activity.
  • Disputed/overdue payments.
  • Ad-hoc translation of documents.
  • Generic/ad hoc administration duties to support the client’s customers (direct & indirect).

REQUIREMENTS:

  • Ability to speak English and German fluently both verbally and in writing on a business level.
  • Minimum of 6 months experience within a customer facing role.
  • Team player, Autonomous, Self-motivated.
  • Excellent communication skills (oral, written).

 

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To find out more about this vacancy please call 01628 627 222