CX Project Manager 12 Month FTC

Reference Number: J11026
Salary: Competitive
Location: Maidenhead
Contract Type: Contract

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CX PROJECT MANAGER 12 MONTH FTC

PURPOSE:

  • The CX Project Manager will be accountable for managing and coordinating all UK activity impacting any end user

MAIN TASKS:

  • Facilitating conversations between all teams, this person will ensure relevant stakeholders are engaged behind every piece of activity we do
  • To be accountable for considering the impact of activity on customers from an experience and process perspective, ensuring all activity is aligned and shows a joined up approach
  • To be responsible for owning and developing the company’s project management framework
  • To ensure all colleagues are aware of what they should do before, during and after a project, and that all documentation is up to date and reflects the brand’s guidelines
  • To identify training needs regarding our project management framework and collaborate with colleagues to fill those gaps
  • To ensure all company inductions include project management framework as our agreed way of working
  • Where applicable the CX Project Manager will also own specific projects and / or mentor and coach other colleagues throughout our ways of working as they develop and deliver their own work

KEY RESPONSIBILITIES:

  • To engage on a regular basis, with stakeholders across the business to ensure the company’s calendar is up to date and accurately reflects current plans
  • Chair the weekly meeting and manage any output
  • To be accountable for ensuring maximum engagement in the process across all areas of our business. To ensure all relevant people are engaged behind the process and to support and motivate those who do not understand the benefits
  • To be responsible for ensuring that multiple pieces of work, which sit under one key objective, are aligned and that the messaging ladders up so the business understands how things work in unison
  • To be responsible for owning the company’s Project Management Framework (e.g. PID documentation, lessons learned etc) as our ways of working within the business
  • Ensuring all documentation is accurate and in line with brand guidelines
  • To drive awareness and engagement from all colleagues across the business ensuring every project follows our agreed framework
  • To deliver inductions on the process and project management framework so all new starters are aware of what needs to be followed to ensure the very best delivery of all activity
  • To project manage any activity – supporting the department in the delivery of any identified projects

KEY SKILLS:

  • Ideally have a Project Management qualification (for example, Prince2)
  • Management and leadership
  • Good organisational skills
  • Strong interpersonal skills; demonstrating diplomacy, teamwork and the ability to motivate people
  • Good communication skills

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To find out more about this vacancy please call 01628 627 222