Engage Centre Executive

Reference Number: J11242
Salary: £23,000
Location: Slough
Contract Type: Permanent

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ENGAGE CENTRE EXECUTIVE 

OVERALL ROLE PURPOSE:

Provide the highest level of customer service to all customers and manage the production of schedule updates and extension quotations from commercial divisions, across all brands, according to agreed service levels.

KEY ACCOUNTABILITIES:

  • Look to reduce the speed of quote turnaround
  • Ensure that all quotes are produced according to forecasting methodology
  • Ensure all Contract Administration tasks are actioned in line with legal requirements
  • Responses to customer calls, emails and other requests striving to deliver a first time resolution
  • Co-ordination of incoming customer cases where first time resolution is not possible, engaging with other teams and monitoring and progressing actions as appropriate
  • Liaison with colleagues and suppliers to progress customer cases & requests
  • Provide analytical support on an ad hoc basis across the department
  • Ensuring that comprehensive audit trails exist for all quote production
  • Correct and relevant advice given to customers
  • Accurate processing of orders and daily management of status reports
  • Responding and managing customer queries utilising all correct systems
  • Maintaining process and client guidelines in appropriate systems
  • Produce weekly and monthly service level performance reports
  • Following all relevant policies and procedures including client specific

REQUIRED KNOWLEDGE & EXPERIENCE:

  • Able to demonstrate a client focused approach in all work activities
  • Numerate with well-developed analytical skills
  • Customer driven with ability to operate according to service level agreements
  • Able to take initiative and be proactive with all work activities
  • Fluent in business English language – with excellent written and verbal skills
  • Demonstrates a professional approach in all work activities and client dealings
  • Demonstrates an ability to take initiative and make decisions as required
  • Experience of working in a challenging and fast paced working environment
  • Excellent skills in Word, Excel and PowerPoint

REQUIRED QUALIFICATIONS:

  • Graduate preferred, but not essential
  • Grade 5 ~ 5 GCSE’s or equivalent typically grade C or above (must have at least grade B in Maths)

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To find out more about this vacancy please call 01628 627 222