Engage Centre Executive

Reference Number: J11274
Salary: £23,000
Location: Slough
Contract Type: Permanent

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ENGAGE CENTRE EXECUTIVE 

OVERALL ROLE PURPOSE:

Provide the highest level of customer service to customers across all brands. As the first point of contact on a day-to-day basis, the role involves ensuring that all customer requirements are met in an effective and efficient way, within set SLAs and line with corporate and client policies.

KEY ACCOUNTABILITIES:

  • Ensure the highest level of customer service in relation to:
  • Responses to customer calls, emails and other requests striving to deliver a first time resolution
  • Co-ordination of incoming customer cases where first time resolution is not possible, engaging with other teams and monitoring and progressing actions as appropriate
  • Liaison with colleagues and suppliers to progress customer cases & requests
  • Accurate quotations being provided to customers
  • Correct and relevant advice given to customers
  • Accurate processing of orders and daily management of status reports
  • Responding and managing customer queries utilising all correct systems
  • Maintaining process and client guidelines in appropriate systems
  • Contributing to team and department meetings
  • ‘Buying into’ and contributing to any department change projects
  • Assisting in the training of any new team members
  • Following all relevant policies and procedures including client specific
  • Adhering to and delivering against appropriate business controls are maintained
  • Contributing to assigned improvement projects and initiatives

REQUIRED KNOWLEDGE & EXPERIENCE:

  • Demonstrates integrity and honesty in all business activities
  • Able to demonstrate a flexible approach when responding to the needs of the client
  • Able to demonstrate a client focused approach in all work activities
  • Able to take initiative and be proactive with all work activities
  • Experience of actively participating in a team environment, whilst demonstrating the capability to work independently.
  • Fluent in business English language – with excellent written and verbal skills
  • Able to demonstrate strong organisation skills
  • Demonstrates a professional approach in all work activities and client dealings
  • Demonstrates an ability to take initiative and make decisions as required
  • Experience of working in a challenging and fast paced working environment
  • Excellent skills in Word, Excel and PowerPoint
  • Full understanding of relevant company products, processes and systems.

REQUIRED QUALIFICATIONS:

  • Grade 5 ~ 5 GCSE’s or equivalent typically grade C or above must have at least grade C in English and Maths

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To find out more about this vacancy please call 01628 627 222