Field Services Coordinator

Reference Number: J11467
Salary: £22,400
Location: Maidenhead
Contract Type: Permanent

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FIELD SERVICES COORDINATOR

We are recruiting on behalf of a global wellness organisation. You will be part of the Field Support team who are responsible for all data capture in the field such as tallies and activity records, stock ordering, meeting admin, MEG support, coach expenses amongst many other tasks.

These services are delivered via email, telephone and internal systems. The department prides itself on offering a fluid, flexible resource that can meet the ever changing business requirements.  To enable this all co-ordinators will cover a variety of tasks to enable the team to flex to meet the demands of the business.

KEY RESPONSIBILITIES:

  • Responsible for delivering the transactional service requirements
  • Accuracy and completeness of all data captured from the field
  • Identifying and investigating problems with the data from the field and the associated resolution and escalation as may be required
  • To ensure that every order is accurately processed with regard to quantities and within such time limits as to allow for prompt and cost effective delivery within the agreed schedules
  • Responsible for appropriate escalation of issues in accordance with defined procedures to ensure swift resolution and effective handling of all issues
  • Reacting to complaints and escalations empathetically and effectively
  • Continually look at ways to improve our procedures and processes, making recommendations where appropriate
  • Communicating and chasing missing paperwork from the field and escalating where required
  • Matching of monies and reconciling coach accounts in Oracle
  • Investigating instances of missing cash from coaches and escalating where necessary
  • Identifying and investigating problems with the data and resolving these issues with the Area Service Managers and Coaches

KEY SKILLS/COMPETENCIES:

  • A desire to work in a flexible environment with the skill to adapt to a wide variety of tasks
  • Speed, accuracy and the ability to keep to tight deadlines is critical
  • High attention to detail
  • Competent in computer skills including knowledge of Microsoft Office packages
  • Strong communication skills both verbal and written
  • Strong Customer Service attitude and the ability to maintain professional composure at all times is essential
  • This role will be required to undertake other administrative and transactional process or other shared service roles as required; therefore the ideal candidate must be flexible

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To find out more about this vacancy please call 01628 627 222