Patient Services Administration Team Leader

Reference Number: J11365
Salary: £24,000
Location: Loudwater
Contract Type: Permanent

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PATIENT SERVICES ADMINISTRATION TEAM LEADER 

POSITION SUMMARY:

We are recruiting on behalf of a company that provides specialist products and services to the healthcare market. You will be reporting to the Patient Services Manager and will be responsible for delivering an excellent administration service through the management of the administration team.

MAIN RESPONSIBILITIES:

  • Managing all assigned team including, but not limited to, leadership, recruitment, induction, motivation, retention, appraisals and performance management
  • Have full knowledge of all procedures within the Patient Services team
  • Supporting the Patient Services Manager at all times
  • Understand and uphold all systems within the department
  • Ensuring all team members work to targets as set by yourself in line with company targets
  • Providing reports as required by the Patient Services Manager
  • Maintain and enhance customer service standards
  • Complete and assist with projects
  • You will behave in a professional manner at all times and you will build professional relationships with customers that will enhance the company’s quality image

ESSENTIAL PERSONAL QUALITIES:

  • Excellent customer service skills
  • Possess and be able to demonstrate excellent organisational skills
  • Leadership skills
  • Proven experience of managing a team within a busy environment
  • Attention to detail with a high level of accuracy
  • Able to demonstrate initiative and work with little supervision
  • Team player
  • Proven excellent database management skills
  • Possess influential and persuasive skills set
  • Excellent telephone manner
  • Excellent communication skills (oral and written)

HOURS OF WORK:

09:30am to 17:30 pm – Monday to Friday 37.5 hours (with half hour for lunch)

BENEFITS:

  • Contributory Pension Scheme
  • Private Health Care
  • Life Assurance

We regret that due to the high volume of applications we are unable to reply to everyone. If your application is successful we will contact you within 5 working days. If unfortunately you do not hear from us please feel free to apply for future roles.

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To find out more about this vacancy please call 01628 627 222