Quality Officer

Reference Number: J11400
Salary: £27,000 - £33,000
Location: High Wycombe
Contract Type: Permanent



We are recruiting for a Quality Officer to join a UK specialist medical company in High Wycombe. You will be responsible for Quality Management activities within the company.


  • To develop, maintain and continuously improve the quality management system
  • To provide technical support to the sales team and customers
  • To provide technical support to the management team for the introduction of new products
  • To oversee that all customer complaints are investigated and reported and that suitable counter-measures are implemented
  • Support the daily tasks and the supporting documentation and processes associated with the quality system, including but not limited to RGAs, CAPAs, deviations, and customer complaints
  • Investigate, diagnose, and facilitate customer complaints and recommend corrective actions to management
  • Facilitate product and process testing and validations that support the quality management system
  • Learn and maintain competency in document control processes to be able to coordinate document change requests
  • Provide monthly reporting on the quality metrics
  • Verify logs, databases, and other quality records and data to track and flag quality concerns and improvements to be reviewed by management
  • Oversee that the quality of purchased products and raw materials is sufficient to meet customer requirements
  • Oversee the operation of incoming product assessment and to ensure that all test procedures are in-place and that test equipment is suitably calibrated
  • To carry out audits (internal and supplier) in compliance with ISO 13485
  • To carry out additional tasks under the guidance and direction of the Quality Manager where required


  • To liaise with suppliers and customers to resolve quality and technical problems
  • To pass and fail any product deemed to be unacceptable
  • To make any necessary changes to the quality management system


  • Science-based and/or quality-based background
  • At least two years industrial or similar experience
  • Ability to develop and improve quality management systems
  • Ability to resolve technical and quality problems
  • Proficient in MS Word, MS Excel and MS Outlook


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To find out more about this vacancy please call 01628 627 222