Recoveries Executive

Reference Number: J11312
Salary: £28,000
Location: Slough
Contract Type: Permanent

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RECOVERIES EXECUTIVE 

PURPOSE:

  • To support the relationship between the company and the outsource debt providers and to ensure that debt exposure is reduced and monthly KPI’s are achieved by the monitoring, measuring and management of the debt recovery strategy and processes.
  • To manage the vehicle recovery process working with external recovery agents ensuring KPI’s are respected.
  • To follow the vehicle disposal process and pursue any shortfall to reduce the overall debt position and losses.

KEY ACCOUNTABILITIES:

  • Establish effective communication routines with the outsourced provider with regard to the management, monitoring and reporting of debt levels and performance in line with agreed SLA’s and KPI’s
  • Support and assist the development and delivery of outsourced provider training
  • Support the monitoring, quality control and service audit routines
  • Production of write off batches (asset and debt) across the company by assessment of individual cases to establish whether the debt is pursuable or non-pursuable
  • Service accounts that have become insolvent, by responding to queries from insolvency practitioner, solicitors, administrators, third party agents and customers regarding their account
  • Review, authorise and log supplier invoices within payment terms
  • Apply TCF and follow FCA guidelines on vulnerability
  • Monitoring of KPI performance of vehicle recovery agent and where applicable, challenge of performance to ensure KPIs are constantly met and exceeded
  • Assist other company brands with repossession requirements
  • Provide support to external legal agent as required with the timely providing of settlement figures, contractual documents, decisions on legal action and any other items required
  • Suspicious activity referrals – conduct the investigation of cases using open source and other tools at disposal to gather and share intelligence

REQUIRED KNOWLEDGE AND EXPERIENCE:

  • Customer driven and must have a proven collections background coupled with customer service focus
  • Good communicator at all levels with the ability to express self clearly in both written and oral communications
  • Must be a good active listener with the ability to empathise with the target audience
  • Ability to analyse financial data and provide relevant financial reports for senior management
  • Working knowledge of relevant legislation including Consumer Credit Act (2006); Data Protection Act (1998); contract law and areas of key legal compliance, such as the Sale of Goods Act
  • Experience of finance products and services
  • Experience managing consumer debt and managing service delivery of external agencies
  • Experience managing exception debt cases i.e. fraud, serious ill and deceased account holders
  • Experience with vehicle repossessions, shortfall recoveries, litigation and insolvencies

REQUIRED QUALIFICATIONS:

  • 5 GCSE’s or equivalent, typically grade C or above, must have at least grade C in English and Maths
  • Previous experience within debt and vehicle recoveries preferred
  • B2C collections experience
  • Previous experience of litigation/fraud/legal recoveries
  • Experience of managing service delivery of external debt collection agencies

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To find out more about this vacancy please call 01628 627 222