Sales Order Processor/Customer Services

Reference Number: J11431
Salary: Up to £29,000
Location: Marlow
Contract Type: Permanent

APPLY FOR THIS JOB

SALES ORDER PROCESSOR/CUSTOMER SERVICES 

We’re recruiting on behalf of a global client in Marlow, Bucks for a Customer Service Representative/Sales Order Processor. You will have prior working knowledge of SAP and excellent communication skills.

MAJOR TASKS/ RESPONSIBILITIES:

  • Receiving and entering of orders in SAP
  • Checking product availability
  • Coordination with Material Planning (MP)
  • Checking of sales prices and order confirmations
  • Order management function
  • Follow up of production and logistic dates
  • Effective communication with customers (e.g. shipping dates, delays etc.)
  • Monitor and optimise order frequency and quantity
  • Forecast and stock management to ensure proper raw material planning and to optimise production capacities – SAP
  • Defining customer specific stock levels (together with MP and Sales)
  • Complaint management
  • Organise returning of goods and replenishment of new goods
  • Issue credit notes
  • Write and send final statement to customer
  • Build relationships with customers, Account Managers and Supply Chain to ensure clear concise communication
  • Visit important customers/coordinated with Sales
  • Setting up and maintenance of customer information records
  • Management and control of consignment stock
  • Effective communication with Supply Chain and Sales

QUALIFICATIONS:

  • Previous business administration/customer service experience
  • Excellent communication skills and the ability to convey information clearly and concisely
  • Good organisation skills and the ability to plan workload to achieve tight deadlines
  • The flexibility and ability to work under pressure within a team environment
  • PC literate – Microsoft  and SAP (not essential)
  • Ability to use own initiative, as well as be part of a team

We regret that due to the high volume of applications we are unable to reply to everyone. If your application is successful we will contact you within 5 working days. If unfortunately you do not hear from us please feel free to apply for future roles.

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To find out more about this vacancy please call 01628 627 222