Sales Order Processor/Customer Services

Reference Number: J11431
Salary: Up to £29,000
Location: Marlow
Contract Type: Permanent



We’re recruiting on behalf of a global client in Marlow, Bucks for a Customer Service Representative/Sales Order Processor. You will have prior working knowledge of SAP and excellent communication skills.


  • Receiving and entering of orders in SAP
  • Checking product availability
  • Coordination with Material Planning (MP)
  • Checking of sales prices and order confirmations
  • Order management function
  • Follow up of production and logistic dates
  • Effective communication with customers (e.g. shipping dates, delays etc.)
  • Monitor and optimise order frequency and quantity
  • Forecast and stock management to ensure proper raw material planning and to optimise production capacities – SAP
  • Defining customer specific stock levels (together with MP and Sales)
  • Complaint management
  • Organise returning of goods and replenishment of new goods
  • Issue credit notes
  • Write and send final statement to customer
  • Build relationships with customers, Account Managers and Supply Chain to ensure clear concise communication
  • Visit important customers/coordinated with Sales
  • Setting up and maintenance of customer information records
  • Management and control of consignment stock
  • Effective communication with Supply Chain and Sales


  • Previous business administration/customer service experience
  • Excellent communication skills and the ability to convey information clearly and concisely
  • Good organisation skills and the ability to plan workload to achieve tight deadlines
  • The flexibility and ability to work under pressure within a team environment
  • PC literate – Microsoft  and SAP (not essential)
  • Ability to use own initiative, as well as be part of a team

We regret that due to the high volume of applications we are unable to reply to everyone. If your application is successful we will contact you within 5 working days. If unfortunately you do not hear from us please feel free to apply for future roles.

Your trust is important to us. Our updated Privacy Policy explains how we collect, store and handle your personal data and complies with the new standards known as General Data Protection Regulation (GDPR).

To find out more about this vacancy please call 01628 627 222