Temp-Perm Customer Engagement Specialist

Reference Number: J11659
Salary: £21,000-£25,000
Location: Maidenhead
Contract Type: Permanent

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TEMP-PERM CUSTOMER ENGAGEMENT SPECIALIST 

WORKING HOURS: Monday-Friday 09.00-17.30pm or 08.00am-16.30pm

We are recruiting for a Customer Engagement Specialist to join an exciting, entrepreneurial group of businesses/brands within health and beauty.  Expanding on phenomenal rate, they are looking for a skilled and personable individual to help with the day to day support of our businesses. customer care, marketing and social media. A very diverse role that needs a well-rounded individual to think on their feet, response to emails from customers on the spot and possess fantastic communication skills and common sense.

KEY RESPONSIBILITIES:

  • Communicating with customers via email, dealing with queries and problems, occasional phone calls
  • Take ownership of solving customer issues through proactive customer service
  • To promote the brand, by ensuring all queries are dealt with
  • Being able to respond in a professional and tactful manner
  • Having the ability to prioritise work effectively
  • Accurately processing refunds, order cancellation and customer returns whilst adhering to company deadlines
  • Liaising with other departments within the team such as sales and marketing

KEY SKILLS:

  • Confidence and solid communication skills
  • Fast and accurate typing, documents management and message taking
  • Experience in producing documents and on brand material
  • A driving license is desirable
  • Education to degree level desirable

We regret that due to the high volume of applications we are unable to reply to everyone. If your application is successful we will contact you within 5 working days. If unfortunately you do not hear from us please feel free to apply for future roles.

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To find out more about this vacancy please call 01628 627 222