Temporary Technical Customer Support Consultant – At least 2 months

Reference Number: 9984
Salary: £11.00
Location: Bourne End
Contract Type: Temporary

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Temporary Technical Customer Support Consultant – At least 2 months

PURPOSE:

We are currently recruiting for a Temporary Technical Customer Support Consultant for a great company based in Bourne End. The successful candidate will be enthusiastic about providing outstanding technical help and support to our clients customers. They will be flexible and have a great can-do attitude and a passion for delighting customers, ensuring that they have a positive experience of the company at all times.

KEY RESPONSIBILITIES:

  • Technical Support
  • Customer Experience
  • Customer Support

ESSENTIAL SKILLS:

  • Previous experience working in a customer support role
  • A good knowledge of MS Office applications including MS Outlook
  • Minimum A ‘Level qualification or equivalent preferred

DESIRABLE SKILLS:

  • Previous experience of providing second line technical customer support
  • Experience of working in a software application support team
  • A relevant degree (or equivalent) in IT, software development or computer science etc

COMPETENCIES:

  • Energised and passionate about providing a great customer experience
  • A warm and friendly telephone manner and ability to provide accurate and well written responses
  • Excellent planning and organisational skills to co-ordinate a high number of activities, with excellent time management, prioritisation and the ability to remain calm and objective under pressure
  • Exceptional attention to detail
  • Articulate with excellent communication skills and a warm and friendly telephone manner
  • Ability to provide accurate and well written responses
  • Willingness to continuously develop own knowledge and skills and share knowledge with colleagues for the benefit of customers and the organisation

CUSTOMER EXPERIENCE:

  • You’ll build positive relationships with customers, aiming to build confidence and delight them at every opportunity
  • You’ll take pride in providing a great customer experience at all times, maximising customer satisfaction and encouraging customer retention and referrals
  • You’ll keep accurate records of discussions and communications and update information in the customer support system so that a high level of communication is maintained at all times
  • You’ll have an excellent telephone manner and ensure that accurate and well written responses are provided to all queries within our agreed SLA’s.
  • You’ll ensure that interactions with customers are continuously improved and delivered in a consistent, pro-active and positive manner and to a high professional standard
  • You’ll take responsibility for assigned support calls and provide updates to ensure that the customer has a positive experience of working with the company
  • You’ll build positive relationships with customers, aiming to build confidence and delight them at every opportunity

CUSTOMER SUPPORT:

  • You’ll provide outstanding help and support to our customers, investigating, providing fast resolution and responses to their queries and maintaining continuous communication
  • You’ll be responsible for application and end user support, investigating queries, replicating any issues and liaising with technical engineers when necessary to ensure that all problems are resolved
  • You’ll assist with proposal development and participate in continuous improvement reviews to evaluate the process and identify areas for development

We regret that due to the high volume of applications we are unable to reply to everyone. If your application is successful we will contact you within 5 working days. If unfortunately you do not hear from us please feel free to apply for future roles.

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To find out more about this vacancy please call 01628 627 222